Shipping policy
Last updated: July 22, 2026
Processing time
Orders are processed and dispatched within 1–2 business days (Mon–Fri, excluding holidays). You’ll get a confirmation email with tracking once your order ships.
United States
Free standard shipping on U.S. orders over $75. For orders under $75, a flat standard rate is calculated at checkout. Standard delivery typically takes 3–7 business days after dispatch.
International
We ship worldwide. International delivery typically takes 7–21 business days after dispatch, depending on destination and customs. International shipping charges are calculated at checkout.
Customs, duties & taxes
For international orders, import duties, taxes, and customs fees may be charged on arrival and are the responsibility of the customer. Please check your local regulations before ordering.
Tracking
You’ll receive a tracking number by email once your order ships. Please allow up to 48 hours for tracking to update.
Incorrect address
Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to an incorrectly provided address.
Lost or delayed packages
If tracking hasn’t updated or your package seems lost, email contact@thecandiceshop.com and we’ll work with the carrier.