Last updated: October 24, 2026
1. Shipping information
At Candice, we're committed to reliable, trackable shipping on every order. This policy explains our shipping methods, costs, and delivery times.
We ship to the United States and most countries worldwide. We currently do not ship to APO, FPO, or DPO military addresses, P.O. boxes, parcel lockers, or freight forwarding addresses.
Please make sure your shipping address is accurate and complete before submitting your order. Candice is not responsible for delays, losses, or delivery issues caused by incorrect, incomplete, or undeliverable shipping information provided by the customer.
2. Shipping rates & methods
United States and most countries:
- Orders of $49 USD or more — standard shipping is FREE
- Orders under $49 — standard shipping is $3.95
Destinations with specific rates (not eligible for free shipping):
- Israel: Pickup Point Delivery $7.99 · Home Delivery $12.99 — for pickup point delivery, you'll choose your exact pickup location via SMS from the carrier after ordering
- Greece, Ireland, Bahrain, Kuwait, Oman, Qatar: $6.95 standard
- Iceland, Romania: $13.95 standard
The exact shipping cost for your address is always calculated and displayed at checkout before payment is completed. Shipping fees are non-refundable unless the issue is due to our error.
3. Order processing
Orders are typically processed within 1 to 3 business days (Monday to Friday) after payment confirmation. Processing time is separate from, and in addition to, delivery time.
Orders are not processed or shipped on weekends or public holidays. Orders placed on a Friday evening, weekend, or holiday begin processing the next business day.
During promotional events, sale periods, and peak shopping seasons (such as Black Friday, Cyber Monday, and the holiday season), additional processing time may be required.
4. Delivery times
United States and most countries: typically 7 to 10 days after dispatch.
All delivery times are estimates provided by the carriers and are not guaranteed. Estimated dates may shift during holiday periods, customs processing, or carrier disruptions — see section 6. Delays caused by the carrier do not qualify an order for cancellation or refund while in transit.
5. Tracking
You'll receive a tracking number by email as soon as your order ships. Please allow up to 48 hours for tracking to show its first update after the shipping confirmation.
Please make sure your email address is correct at checkout so you receive your order updates. You can follow your parcel anytime at thecandiceshop.com/apps/parcelpanel.
6. Shipping delays
While we work to process and ship every order as quickly as possible, delays may occur due to circumstances outside our control, including:
- Carrier delays
- Severe weather conditions
- Public holidays in the origin or destination country
- Customs processing for international shipments
- High-volume shopping periods (promotional events, Black Friday, holiday season)
- Incorrect or incomplete shipping information provided by the customer
Candice is not responsible for delays caused by these circumstances. If your tracking hasn't moved for more than 5 business days, contact us at contact@thecandiceshop.com and we'll take it up with the carrier for you.
7. Duties & taxes
All import duties and taxes are already included in the price you see. You will never be asked to pay anything extra on delivery.
8. Lost, stolen or damaged packages
If your package is lost or damaged in transit, email contact@thecandiceshop.com with your order number. Customers may be required to provide order details, tracking information, and supporting evidence (such as photos of a damaged parcel) so we can open a carrier investigation. Once the investigation confirms the issue, we'll offer a replacement or refund.
Once a package is marked as delivered by the carrier, Candice is not responsible for packages that are lost, stolen, or misplaced after delivery. Before contacting us, please check around your door, with household members and neighbors, and at your local pickup point — most "delivered but missing" packages turn up within 48 hours. If it's still missing, contact us and we'll help investigate with the carrier where possible.
9. Address changes
Please review your shipping information carefully before completing your purchase. If you need to change your address after ordering, email us as soon as possible. We cannot guarantee that changes can be made once an order has entered processing or shipment, and we are unable to redirect a package once it has been dispatched.
10. Contact
Questions about shipping? We reply within 24 hours.
Email: contact@thecandiceshop.com
Candice is operated by COULISSE LLC
5900 Balcones Dr Ste 100
Austin, TX 78731-4298, United States
Please note: this address is not a return address. Do not send returns there — all returns must be approved by our team first (see our Refund Policy).