Refund Policy

Last updated: July 22, 2026

We want you to love your Candice pieces. If something isn’t right, we offer easy 30-day returns. This policy explains how.

Return window

You have 30 days from the delivery date to request a return.

Condition of items

For hygiene reasons, intimate apparel may only be returned if it is unworn, unwashed, and undamaged, with all original tags and hygiene liners in place and in the original packaging. Items that have been worn, washed, or altered, and items marked final sale, cannot be returned unless they are faulty.

How to start a return

Email us at contact@thecandiceshop.com with your order number and the item(s) you’d like to return. We’ll send you return instructions. Please do not send items back before receiving instructions.

Return shipping

For U.S. orders, returns are free — we’ll provide a prepaid label. For international orders, return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

Refunds

Once we receive and inspect your return, we’ll email you to confirm approval. Approved refunds are issued to your original payment method within 5–10 business days. Original shipping charges (if any) are non-refundable unless the return is due to our error. Depending on your bank, it may take additional time for the refund to appear.

Exchanges

Need a different size or color? The fastest way is to return your item for a refund and place a new order. If you’d like help, email us and we’ll assist.

Faulty or incorrect items

If you receive a defective, damaged, or incorrect item, contact us within 30 days at contact@thecandiceshop.com and we’ll arrange a replacement or full refund, including shipping, at no cost to you.